Terms of Service

These Terms of Service govern your access to and use of the Nexlora Solutions website and the services we make available through it.

The services are provided by NEXLORA LTD, a company registered in England and Wales under company number 16625881, registered office 128 City Road, London, United Kingdom, EC1V 2NX, trading publicly as Nexlora Solutions.

By accessing or using the website, or by using an account we issue to you, you agree to these terms. If you do not agree, please do not use the services.

Nothing in these terms removes or limits statutory rights that cannot lawfully be excluded, including mandatory consumer rights in your country of residence.

The website is intended for adults and for professional or business use. Accounts for the private area are issued by us; there is no public self-registration on this website.

• Provide accurate information and keep it up to date.
• Keep your credentials confidential and do not share your account.
• Tell us promptly at info@nexlora.app if you suspect unauthorised access.
• You are responsible for activity carried out through your account, except where it results from our failure.

Nexlora develops and operates several software products, and separately designs and builds software for client organisations. Products presented in our portfolio are shown as examples of our work.

Products distributed on their own websites or through app stores may have additional or different terms, which apply to those products. Where software was built for a client, that client operates the service and its own terms govern it — these terms do not make its users customers of Nexlora.

Nexlora Labs provides software engineering education, including structured pathways, courses, interactive coding exercises, assessments, projects, certificates of completion and AI feedback delivered by Nexi.

• Educational outcomes depend on your own effort, background and practice.
• Course completion does not guarantee employment, income or any professional qualification.
• Certificates record completion and assessment performance against Nexlora's own criteria and are not an accredited award.
• AI-generated guidance can occasionally be inaccurate or incomplete and should be reviewed before you rely on it.
• Learning progress on this website is stored in your browser, so clearing browser storage will remove it.

This website does not currently sell anything. There is no checkout, no subscription, no one-time purchase, no course purchase, no credit purchase and no paid pack available on nexlorasolutions.com, and access to the public content and to Nexlora Labs on this website is free of charge.

If we introduce paid functionality, the price shown at checkout will be the price that applies to that transaction, the currency and any applicable tax treatment will be shown before you pay, payment must be successfully completed before paid access is granted, and these terms will be updated with the applicable commercial terms beforehand.

Paid Nexlora products distributed elsewhere are sold under their own terms and, where relevant, under the rules of the app store through which they are sold. Client engagements are priced and invoiced under a separate written agreement (see section 23).

We do not operate subscription billing through this website. Where a Nexlora product offers a subscription elsewhere, its own terms state the billing frequency, billing period, renewal behaviour, cancellation route, what happens after cancellation and how failed payments are handled.

No automatic renewal applies to anything offered on this website, because no recurring charge is taken here.

Where a Nexlora product offers a recurring plan, the checkout for that product discloses that the plan renews until cancelled, when the renewal charge occurs and how to cancel, and that information is not left to these terms alone.

There is nothing to cancel on this website. You may stop using the website at any time, and you may ask us to close an account we issued you by emailing info@nexlora.app.

For paid Nexlora products sold elsewhere, cancellation uses the mechanism provided in that product or, for app store purchases, the subscription settings of the relevant platform. Cancelling stops future renewals; where access has already been paid for, it ordinarily continues until the end of the paid period.

No payments are taken through this website, so no refunds arise from it.

For paid Nexlora products, digital content and digital services may be non-refundable once supply has begun, to the extent permitted by law. This does not affect your statutory rights: where applicable law gives you a right to cancel, withdraw, receive a repair or re-performance, a price reduction or a refund, that right remains available to you.

If you believe there has been a billing error, duplicate charge, technical failure or incorrect purchase, contact info@nexlora.app and we will investigate and put right anything that is our responsibility, or direct you to the platform that controls the transaction.

Consumers in the UK and EU generally have a 14-day right to cancel distance contracts. For digital content supplied immediately, that right can be lost only where you expressly requested immediate supply and acknowledged the effect on your cancellation right.

Because this website takes no payments, no such acknowledgement is needed here. Any future Nexlora checkout that supplies digital content immediately will capture that express request and acknowledgement at the point of purchase before the right is affected.

Where a Nexlora mobile product is distributed through the Apple App Store or Google Play, purchases made inside that product are processed by the platform and are additionally governed by the platform's payment, subscription and refund rules.

For those transactions the platform controls billing, renewal and refunds. We can help you investigate an issue, but we cannot directly refund or cancel a charge that the platform controls. No such purchases are available on this website.

Nexlora does not issue or sell digital credits on this website, and no credit balance exists here.

If credits are introduced in a Nexlora product, they will provide access to eligible digital functionality only; they are not legal currency, are not a deposit or stored-value account, cannot ordinarily be redeemed for cash, and are consumed when the eligible functionality is used. The rules on expiry, transferability, free versus purchased balances, refunds and treatment on account closure will be published with that product rather than assumed here.

No content packs, feature packs or digital add-ons are sold on this website.

Where a Nexlora product sells them, they are digital purchases tied to the relevant account or product installation, and their access and refund rules are set out in that product's terms and, where applicable, in the app store rules.

We may change the prices of future products and services. Any material change to a recurring price will be communicated in advance as required by applicable law and platform rules, and you will be able to cancel before it takes effect.

Periods you have already paid for will not be repriced retrospectively.

No prices are charged on this website. Budget ranges shown in the contact form are indicative only and do not constitute an offer or a quoted price.

For client engagements, whether fees are stated inclusive or exclusive of VAT or other taxes is set out in the applicable proposal or agreement. For any future consumer checkout, the tax treatment will be displayed before payment.

Promotions, trials and discounts may have their own eligibility criteria, duration, availability limits and additional terms. Where those terms differ from these terms, they apply to the promotion.

You must not:

• access any system, account or data without authorisation;
• upload or distribute malware or harmful code;
• interfere with, overload or disrupt the services or their infrastructure;
• probe or exploit security vulnerabilities, other than through a responsible disclosure to info@nexlora.app;
• abuse APIs, endpoints or AI features, including automated flooding of requests;
• circumvent usage limits, access restrictions or rate limiting;
• manipulate or exploit billing or payment mechanisms;
• scrape or harvest content where prohibited;
• impersonate any person or organisation, including Nexlora;
• harass, threaten or abuse others;
• infringe intellectual property or other rights;
• use the services for any unlawful purpose.

Nexi and other AI features generate content automatically. That content may be inaccurate, incomplete or out of date, and it should be reviewed by a competent human before it is relied on in any consequential situation.

Nexi does not provide legal, medical, financial, tax or other professional advice, and no AI output from Nexlora should be treated as such. You are responsible for evaluating outputs, including any code, before using them.

Nexlora and its licensors own the software, website, design, layout, branding, the Nexi character and related artwork, course and curriculum material, platform functionality, original written content and product assets made available through the services.

You receive a limited, revocable, non-exclusive, non-transferable right to use the services for their intended purpose and in accordance with these terms. No other rights are granted, and you must not copy, resell, republish or create derivative works from our material without permission.

You keep ownership of the original content you create or submit, including code, projects, messages, uploads and enquiry content.

You grant us a limited, worldwide, royalty-free licence to host, store, process, transmit, display and execute that content only as necessary to operate and provide the services to you, including passing prompts to the AI providers described in our Privacy Policy. This licence ends when the content is deleted, except where retention is required by law.

You are responsible for having the rights to any content you submit.

Learners retain rights in the original projects and code they create in Nexlora Labs. We do not claim ownership of your work.

This is subject to third-party licences, open-source dependencies, starter templates and Nexlora-provided course material, which remain owned by their respective rights holders and are licensed to you only for use within the course.

Nexlora also designs and builds software for organisations. These general terms govern the public website; they do not govern a client engagement.

Scope, pricing, milestones, payment terms, deliverables, intellectual property ownership, support, confidentiality, acceptance, warranties and maintenance for a client project are governed by the applicable proposal, statement of work, service agreement or contract.

Where a signed client agreement conflicts with these terms in relation to that engagement, the signed agreement prevails. Information submitted through the contact form is an enquiry and does not create a contract.

Our services depend on third parties, including cloud and hosting infrastructure, content delivery networks, database and authentication providers, transactional email infrastructure, AI providers and, for mobile products, app stores.

Those services operate under their own terms and we are not responsible for their acts or omissions beyond our own obligations to you.

We aim to keep the services available and performing well, but we do not promise uninterrupted or error-free availability.

Maintenance, updates, security incidents, provider outages, network issues and technical failures may affect availability. Where practical we will give notice of planned maintenance that is likely to be disruptive.

We may improve, modify, replace, add or remove features as our products evolve, and may discontinue a product. We will act reasonably and in accordance with any contractual and consumer obligations that apply, and will give notice where required.

We may suspend or terminate access where there is a serious or repeated breach of these terms, fraud, a security threat, non-payment under an applicable agreement, illegal activity or abuse of the services or of other users.

Where reasonable and lawful, we will give notice and an opportunity to remedy. You may stop using the services at any time. Sections that by their nature should survive termination will continue to apply.

We provide the services with reasonable care and skill. Except as expressly stated, and to the extent permitted by law, the services are provided “as is” and we do not give other warranties, including implied warranties of merchantability or fitness for a particular purpose.

Nothing here excludes statutory guarantees or consumer rights that cannot lawfully be excluded, including rights relating to services supplied with reasonable care and skill and digital content of satisfactory quality.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded, including mandatory consumer rights.

Subject to that, we are not liable for loss of profit, loss of business or revenue, loss of anticipated savings, loss of goodwill, or indirect or consequential loss; and we are not liable for loss or damage that was not reasonably foreseeable when you began using the services.

Subject to the first paragraph of this section, our total aggregate liability arising out of or in connection with the services is limited to the greater of the amount you paid to us for the relevant service in the twelve months before the event giving rise to the claim, or GBP 100. Where a signed client agreement applies, the liability provisions of that agreement govern that engagement.

If you use the services in the course of a business, you agree to indemnify us against reasonable losses, damages and costs arising from your unlawful use of the services, your breach of these terms, or content you submit that infringes a third party's rights.

This indemnity does not apply to consumers, and does not apply to the extent a loss results from our own breach or negligence.

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer resident in another country, this does not deprive you of the protection of mandatory consumer law of your country of residence, and you may also be able to bring proceedings there.

We may update these terms as our services and legal obligations change. The “Last updated” date above shows the current version, and we will communicate material changes where legally required. Continued use after a change takes effect means you accept the updated terms.

NEXLORA LTD · Company No. 16625881

128 City Road, London, United Kingdom, EC1V 2NX

Email: info@nexlora.app